Shop Promise

Shop Promise (expected delivery dates) is available for all orders shipped to the contiguous United States*. The Shop Promise badge displays next to products that offer fast and reliable delivery in five calendar days or less. Orders with the Shop Promise badge made using Shop Pay are backed by a limited guarantee. The best part? There are no subscription or membership fees associated with Shop Promise.

You can find the Shop Promise badge in the following places:

• Eligible product pages
• Checkout page on eligible orders
• Order confirmation page
• In the Shop app

Expected delivery dates are calculated using information such as when you placed an order and where your order will be delivered.

Limited guarantee

Eligible Shop Promise orders are backed by a limited guarantee. If your order didn't arrive by the estimated delivery date, then you may be eligible to receive $5.00 USD in Shop Cash to spend in the Shop app.

Receiving your Shop Cash under the limited guarantee depends on your payment method. Learn more about the eligibility requirements for Shop Promise.

Orders made using Shop Pay

If you used Shop Pay to complete your order, and it arrives after the Shop Promise estimated delivery date, then you can check your eligibility to receive $5.00 USD in Shop Cash on the order status page of the Shop app.

Steps:

1. From the Shop app, go to the  tab.

2. Tap the order that was delivered late.

3. Tap the Shop Promise banner that contains the estimated delivery date.

4. Tap Claim your $.

Orders made using other payment methods

If this is your first claim, and you didn't use Shop Pay during checkout, then you need a verified Shop and Shop Pay account to make a claim. After you have set up both a Shop and Shop Pay account, you can claim your Shop Cash.

Steps:

1. From the Shop app, go to the  tab.

2. Tap the order that you want to make a claim against.

3. From the Shop Promise dialog, tap Claim your $.